Aftersales service

Service advantages

 

Shifeng Develop Principle: To benefit customers, to benefit employees, to benefit the society.

 

Shifeng group always insist the principle "integrity first, steady develop" and the concept "customer request first, dealers’s interests first, Shifeng Group second" .  There are around 1500 sales dealers throughout 30 provinces, city and autonomous region of China. There are more than 2200 marketing service personnel, more than 300 after-sales service vehicles that strongly support Shifeng after-sale service rate reaching 100%. 

 

Shifeng group firmly insist developing international market and building up international brand. Shifeng products are exported to 58 countries or areas and set up more than 180 marketing dealers in Asia, Europe, North and South America and Africa such as India, Pakistan, Bangladesh, Indonesia, Iran, Syria, Egypt, Algeria, Morocco, Albania, Mexico and etc.. Shifeng Group stepped firmly in international market by perfec spare parts supply, technical support and after-sale service. Shifeng group’s develop goal is to build "famous not only in China but also in the world" transport machinery group. It is unremittingly pursuit of Shifeng Group to integrate into the global economy! 

Service concept

 

 

Customers first, Serve customer

 

+86 063 5395 9771

Service principle

 

 

1).  To follow the principle to meet customers’ request, put customers as the center and carry out family oriented services.

 

2).  To rapid respond and immediate act. To provide customers the most satisfied service with the most effective method in shortest time.

 

3).  To overall track customers’ using conditions and friquently visit them to make them feeling Shifeng’s service is just by their sides.

site to realize 0 distance in service

Perfect and fast spare parts supply system

 

Shifeng group set up market strategic reserve stores of spare parts and Chinese largest agricultural machinery spare parts distribution center. Shifeng group carry out smooth logistics project to ensure 24-hour un-broken loading, delivery and shipping.

 

Shifeng group ensure to supply spare parts to all customers in time. Shifeng group suggest customers to pruchase enough spare parts when ordering vehicles or machines to guarantee perfect aft sevice on local market. And we can supply enough spare parts when customers need. We will supply urgent spare parts and send by sea or air shipping to recover vehicle or machines’ working as soon as possible.

Full stage service platform

 

 

1).  Shifeng group developed online office system to implement remote operation by Internet resources. We can quickly master users’ information and market information and track our services in full stage. 

 

2).  Shifeng group set up a hotline service to enable users feedback by simple calling it. Service operator are required to maitain well written records every time and report it to the relevant department or leader for instruction to solve the problem. 

 

3).  Shifeng group set up market information feedback program. Marketing manager or customers can feedback market demand, user comments or suggestions and product quality information by fax, email at any time.  All feedback will be collected by information service center and devide to production, technology, quality inspection and other relevant departments after analysis to improved our products and services.

Effective service supervision system

 

In order to regulate service condition, Shifeng group developed strict penalty rules and responsibility investigation system to supervision department. Supervisor will specifically visit cusdealers to investigate marketing manager and technician’s service behavior  in order to improve service level and guarantee service quality.

 

Shifeng group always study services closely around market and continuely provide service beyond user expectations in order to meet customers’needs. We take away customers’ troubles and drop Shifeng sincerity with our earnest sevice!